Eugene Auto Repair

I am very hesitant to leave negative reviews. In fact, I have waited MONTHS to do this for a number of reasons, but it must be done in this case. About 8 months ago, my truck developed a ticking noise. My normal mechanic had recently retired, so after reading positive reviews, and with the bonus of being located within walking distance to my home, I selected North Eugene Automotive. I was greeted on the phone by a friendly lady, who quickly made an appointment for me. I dropped off my truck on the appointed day and time, and walked home. By the time I got home (or within 30 minutes) I had a message that they were done. I walked back and they told my my motor was toast, and it would be $11k to replace it. I asked how they determined that so quickly, and was told the mechanic cut open the oil filter and it was FULL of metal shavings. I asked if I could see the filter, and they said they had already disposed of it. I didn't say anything, but paid and took my truck home. What I did not tell them was that I already knew they were lying, because I had the oil changed days earlier- it was a brand new oil filter, and no metal shavings were present when that was done, and it had not been driven since. I intended to go get a second opinion, but since I had another option for transportation, I parked it and moved on. A month or 2 later a mechanic friend who lives out of state stopped in unexpectedly, and I told him my story. He asked if he could give it a quick listen. It still sounded exactly the same, but he immediately scowled and asked if I had a long screwdriver. He placed it on different parts of the engine with the handle against his ear, and in less than 2 minutes said it was not my motor at all- it was my flex plate. A few days later I took it to a new mechanic who said he doubted it was the flex plate, but agreed to take a look. Sure enough, the flex plate was trashed. It only cost $700 to replace it. At first I brushed it off as an honest mistake, because even I had feared the worst- but it is the oil filter lie that kept nagging me. Maybe he truly thought it had a bent rod or bad bearings or whatever- but rather than do any further research, he assumed he knew by the sound and lied about checking the filter. I have since had the oil changed again (twice) with no metal shavings present, and my truck still runs like a top without a single tick since replacing the flex plate.

The only mechanic I trust. We've brought several vehicles to them over the past few years, thinking we had issues that would cost thousands, only for them to tell us something was just loose, or some other minor thing was the problem. They've had opportunity to take advantage of us if that's what they wanted to do - it's unfortunately what I expect from most mechanics - but they're honest and only fix what needs to be fixed. I can't recommend them enough.

Fair price and in a timely manner

Their service turn around time is decent, and their billing/quoting system is with the times, so that was cool. However. They don't follow your cars service recommendations (and don't tell you) and they also don't waive their diagnostic charge if you move ahead with their service (a $1500 service) like most other reputable shops. Unfortunately, in the end, the dealership would of been cheaper and the leak under my car would of been fixed with everything else. 🤷‍♀️

They won’t let you down! So glad I found North Eugene Automotive. Family owned business, Brian is fair and reasonable with pricing. Shelly has been such a pleasure to speak with and she is very helpful. Every time I have called for service, they got me in right away and the service was quick and well done. Thank you North Eugene Automotive! You have gained a new loyal and grateful customer.

Very pleasant experience! Just wanted to say thank you for the kindness and efficiency and affordable prices. I called around and they had the best estimate for my car issue (serpentine belt). The thoughtfulness of providing a free loaner car is really above and beyond, plus they let my toddler pick out a free matchbox toy car which made her day! ❤️ We truly appreciate you all & will recommend to others who need a trustworthy mechanic. Thank you!

If you are looking for a mechanic you can trust, North Eugene Automotive, owned by Brain Slater, is the place to go. Honest, kind and genuine every time. He goes above and beyond and truly cares. If you’re looking for an affordable car Slater Auto also owned by Brain Slater is a great option.

I had my car towed to this auto repair shop on a referral and within a couple of hours, I received a text with a detailed order of the necessary repairs and their costs. The professional approach was impressive. The estimate included all the necessary work, along with a list of additional things that could be done, and their urgency—whether they needed immediate attention or could wait. My job was a big one, but my car was ready in two days. When I arrived, the owner, Brian, was at the desk. He was professional and humble, it was clear he had a strong work ethic. I knew right away that this would be my go-to spot for car repairs and maintenance. A few days later, I had to get something else fixed, and the process was just as seamless. I had my car back the next day. The shop is clean, the customer service representative is incredibly helpful in navigating any issues. Brian and his team are doing a fantastic job. I would recommend this shop to anyone looking for an honest repair shop that works with integrity. I was kept in the loop about what needed to be done, with no surprises or extra costs. My experience was a feeling of thankfulness that I found somewhere honest, where I know my car is well taken care of.

Highly recommend ! The staff is always kind and helpful, the owner Brian is really nice and also fair with his pricing. And everytime I've taken my vehicle to this shop they get it worked on and fixed the day of taking it in which has been really nice! If I have any problems with my vehicle , I know I can count on this place to take care of me👍

Have had work done here several times, always awesome service. Today I was almost out of gas on a 2000 Honda Odyssey & the gas door wouldn’t open! Went to shop without an appointment and in 15 min. problem was fixed- no charge! Highly recommend them!